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NCUA Warns about Telephone Fraud

 The National Credit Union Administration (NCUA) is warning consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Credit Union members (but none from our Credit Union at this point) have been contacted by an automated phone call claiming to be from the NCUA and notifying consumers their debit cards have been compromised. They are asked to follow prompts which request personal information, including sensitive financial data.

Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at to report the scam. Operators are available Monday through Friday between 8 a.m. and 5 p.m. Eastern time.

NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.

Never verify or release personal financial information to unknown callers.

Phone Scams

Phone Scams Credit Union members in North Carolina have been receiving calls from fraudsters posing as the Credit Union stating that there are issues with their credit or debit card. They are asked to press “1” to activate a voice recording and then requested to input personal information on their account.

If you receive any such call requesting personal information, hang up. Kingsport Press Credit Union monitors your cards for suspicious activity but if we, or our network security people, contact you, the caller will not ask you for personal numbers. They will ask maybe where you’ve last used your card or inquire if you’ve used it a particular place so they can determine if suspicious transactions are truly yours or not.

If in doubt about phone calls, e-mails, etc. just ignore them and call us as soon as you can.

Careful of Text MessagesText Messages

Although we’ve not had any instances that we’ve been made aware of, Credit Unions around the country have reported of members receiving bogus text message (smishing) alerts. The text message indicates it is from their Credit Union and advises the member to call the number provided in the text message to have their card reactivated. This is a scam as no Credit Union would ever ask a member for this type of information using text messaging.

Never respond to any type of request for personal or financial information being requested by text, phone or email.

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