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Account Security


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International Security Breach Alert

Multiple media sources have reported that a group of Russian hackers stole 1.2 billion passwords from more than 420,000 websites and gained access to 500 million email accounts. As far as we know at this time, no financial information has been compromised but there are steps you can follow to protect yourself.

Keep Your Passwords Safe
  • Continue to monitor the industry news on this breach.
  • Strongly consider changing your passwords on web sites that you frequent—especially online banking.
  • Take extra caution when receiving an email. Delete emails from unknown sources and do not click or open any attachments in the email.
  • Never use the same password on multiple sites. Always create a unique password to limit your exposure.
  • Monitor your credit union accounts daily for any unusual changes or transaction activity. If unusual activity is discovered, report it immediately to the credit union.
  • Be careful when visiting social network sites like Facebook, Twitter, etc. and the type of information being shared.

Debit Card Fraud Detection News

As part of our continuing effort to protect your funds, we’ve upgraded our Fraud Detection and Notification System. The new system works faster when fraud is suspected. It includes a state-of-the-art automated assistant to help cardholders review transactions and confirm their spending activity.

If you receive a notification call from our automated assistant, please cooperate to answer questions regarding your card activity. You will be asked the last 4-digits of your social security number or your zip code as identification. If suspicious transactions are identified as fraudulent, your call will be transferred to a live person in Card Member Security to help you take the necessary precautions to protect your cards. If the recent activity is legitimate, you will be able to close the case with the phone attendant using your touch-tone phone.

We will NEVER ask for your card number so if you receive any calls asking for it, hang up immediately!

Thank you for your support through this upgrade and, as always, thank you for being a member of Kingsport Press Credit Union.

Heartbleed Security Flaw

Heartbleed - What you need to know

What is it?
You may have been hearing on the news about a Heartbleed bug. This bug is a flaw in certain software that protects communication between your internet browser and web sites you visit.

What are we doing?
Protecting your information is extremely important to us. Our home banking and bill pay systems have been tested numerous times and are not affected by Heartbleed. Your user name, password or account information has not been compromised and is secure with us.

What should you do?
No action is required with us but, as usual, we encourage you to change your passwords periodically. There are over 500 million web sites worldwide that may have been affected by Heartbleed so you need to monitor sites you visit frequently for instructions regarding your information on those specific sites.

NCUA Warns about Telephone Fraud

 The National Credit Union Administration (NCUA) is warning consumers to beware of a new telephone fraud, known as a “vishing” scheme, that is using the agency’s name in an attempt to obtain personal financial information.

Credit Union members (but none from our Credit Union at this point) have been contacted by an automated phone call claiming to be from the NCUA and notifying consumers their debit cards have been compromised. They are asked to follow prompts which request personal information, including sensitive financial data.

Anyone contacted by this so-called “vishing” scheme should immediately contact NCUA’s Consumer Assistance Center Hotline at 800-755-1030 or by email at to report the scam. Operators are available Monday through Friday between 8 a.m. and 5 p.m. Eastern time.

NCUA neither seeks personal information from consumers over the telephone nor handles day-to-day maintenance of member account information. NCUA works with law enforcement agencies, including the FBI, to protect consumers from frauds of this nature.

Never verify or release personal financial information to unknown callers.

Phone Scams

Phone Scams Credit Union members in North Carolina have been receiving calls from fraudsters posing as the Credit Union stating that there are issues with their credit or debit card. They are asked to press “1” to activate a voice recording and then requested to input personal information on their account.

If you receive any such call requesting personal information, hang up. Kingsport Press Credit Union monitors your cards for suspicious activity but if we, or our network security people, contact you, the caller will not ask you for personal numbers. They will ask maybe where you’ve last used your card or inquire if you’ve used it a particular place so they can determine if suspicious transactions are truly yours or not.

If in doubt about phone calls, e-mails, etc. just ignore them and call us as soon as you can.

Careful of Text MessagesText Messages

Although we’ve not had any instances that we’ve been made aware of, Credit Unions around the country have reported of members receiving bogus text message (smishing) alerts. The text message indicates it is from their Credit Union and advises the member to call the number provided in the text message to have their card reactivated. This is a scam as no Credit Union would ever ask a member for this type of information using text messaging.

Never respond to any type of request for personal or financial information being requested by text, phone or email.

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Housing Law and the Equal Credit Opportunity Act.