It’s important to report it IMMEDIATELY if you believe your card has been lost or stolen or if you believe someone has used your card without your authority. The quickest way is to use our Debit Card Management System to shut your card off. This can be accessed through our Mobile App or Online Banking.

You can also contact the Credit Union to report a lost or stolen card.

During business hours:
Monday thru Thursday – 8:00 a.m.-5:00 p.m.
Friday – 8:00 a.m.-5:30 p.m.

ATM/Debit Card – (423) 378-9292, x-206
Visa Credit Card – (423) 378-9292, x-205

After business hours, contact Cardholder Services: 
ATM/Debit Card – 1-888-263-3370
Visa Credit Card – 1-800-325-3679