We know a lot of our members are avid Amazon shoppers. In this day and age, it’s too easy to click a button and have your items delivered to your home versus shopping at a store. However, there are scammers online who attempt to impersonate Amazon, and we want to help protect our members from fraud. Remember these important clues so you can identify scams and keep your KPCU accounts safe.
- Never feel pressured to give information (such as your credit card number or account password) over the phone, especially if the call was unexpected. Scammers may try to use calls, texts, and emails to impersonate Amazon customer service. If you’re ever unsure, it’s safest to end the call/chat and reach out directly to customer support through the Amazon app or website.
- Never pay over the phone. Amazon will never ask you to provide payment information, including gift cards (or “verification cards”, as some scammers call them) for products or services over the phone.
- Trust Amazon-owned channels. Always go through the Amazon mobile app or website when seeking customer support or when looking to make changes to your account.
- Be wary of false urgency. Scammers may try to create a sense of urgency to persuade you to do what they’re asking. Be wary any time someone tries to convince you that you must act now.
Not only are these good practices to keep your accounts safe on Amazon, but these are also great reminders for any online shopping activity. If you ever feel you have been a victim of fraud on your KCPU accounts, please contact our staff immediately at (423) 378-9292.